Returns
30 DAY 100% Money Back Guarantee
We strongly believe in LugBug, and want every customer to be satisfied. So we honor a 30 Day 100% Money Back Guarantee, no questions asked. LugBug will only accept returns of merchandise purchased directly from shoplugbug.com or www.lugbug.com (online or over the phone) and in accordance with the following:
- All shipping costs are non-refundable.
- Refunds may take up to one week to process.
- In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
- Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
LUGBUG IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
